1. What products do you sell?

ShoesGo specializes in women’s clothing and shoes, offering stylish, high-quality items for everyday wear and special occasions.

2. How do I place an order?

Browse our website, select your desired products and sizes, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

3. What payment methods do you accept?

We accept the following payment methods:

  • PayPal
  • Credit Cards (Visa, MasterCard, etc.)
  • Debit Cards

All payments are processed securely through trusted third-party providers.

4. How long does shipping take?

Orders are generally delivered within 7–15 business days after shipment. Delivery times may vary depending on your location and shipping conditions.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information if available. Please allow time for tracking updates to appear.

6. Do you offer returns or exchanges?

Yes. Returns and exchanges are accepted within 30 days of receiving your order, provided items meet our return conditions. For full details, please see our Exchanges and Returns Policy.

7. How do I request a return or exchange?

Contact our customer support team within 30 days of delivery. Once approved, we will provide instructions for returning or exchanging your items.

8. When will I receive my refund or replacement?

  • Refunds: Approved refunds are processed within 3 business days after we receive and inspect the returned items.
  • Exchanges: Replacement items are shipped within 3 business days after exchanged items are received and approved.

9. Can I cancel or change my order?

Orders that have not yet been shipped can be modified or canceled. Once an order has been shipped, it cannot be canceled or changed.

10. Are shipping fees refundable?

Shipping fees are non-refundable unless the return is due to an error on our part.

11. Do you ship internationally?

Yes, ShoesGo ships to multiple regions. Available shipping destinations will be shown during checkout.

12. Is my personal information secure?

Yes. We take data protection seriously and handle your personal information in accordance with our Privacy Policy.

13. How can I contact customer support?

You can contact us through the Contact Us page on shoesgo.us, and our team will respond as quickly as possible.